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nw1

FAQ

How can I load in my own wavetables to the nw1?

Please download the nw1 editor in the download section on the right hand side of this page. Connect your nw1 to your computer using USB and make sure the nw1 is powered up and running. Use the editor to load in your own wavetables.

It's also possible to record wavetables directly with the nw1, please see section 7.3 of the manual for detailed instructions.


The factory wavetables in the nw1 are gone!

This issue has been adressed and fixed in the new OS. Please update the fimware according to the manual. You will find the manual and the OS in the download section at the column on the right.


The line output signal level on my device is very low or distorted or noisy.

Please contact your dealer. In case your device is out of warranty, please use the support form at the bottom page.


I need spare parts for my device, where can I get them?

You can obtain them from us directly. Please use the button below to contact us.


I think I have to send my device in, how do I proceed? What do I have to do when I send my unit to Waldorf from outside the European Union?

First, make sure you've tried all the procedures above that are related to your issue.

If nothing helps and your device is still covered by warranty, please contact the retailer where this device has been bought.

All our devices come with 2 years of warranty. Depending on local law, some retailers only cover 1 year of warranty service. If your device has been bought more than one but less than two years ago, and your dealer refuses to do a warranty service repair, please contact the distributor for your area. You will find a list of them here: https://waldorfmusic.com/en/international-distributors

If your device is out of warranty, please use the button below. Please give a precise description of the error. If it's really necessary to send your unit in, we will issue an RMA form.

Wrap up your device savely. Ensure that it's padded at least 5cm/2inches in ALL directions all around. Use a sturdy cardboard box and parcel tape. Do not use gaffers tape as this often comes loose during transport.

Fill out the RMA form on your computer. Print it out, sign it and put it INSIDE the box. We reserve the right to refuse working on devices which come with no error description.

IMPORTANT: When sending in your device from outside the EU

All packages must have a proforma invoice stuck on the OUTSIDE of the box. This is important for the customs duty. The contents of the parcel must be named and described exactly on the invoice. Also with declaration of the date of purchase and condition of the unit.

We would recommend to describe your device as defective and mark the contents of the parcel at a total value of 25€ or less. Otherwise, there will be extra fees (tax) from customs duties which we must pass onto you. No tax will be charged for goods with a value less than 25 €. Keep in mind that in case the parcel gets lost, the insurance of the post service (if applicable) will only refund the value marked in the declaration.

If the above points are not considered, please be aware that we must charge you the extra costs which arise through customs duty for storage and the additional handling etc. This would be an amount between 60 - 100 Euro.


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