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Zarenbourg

FAQ

How can I update Zarenbourg?

If the serial number of Zarenbourg starts with 15 or lower and the last digits are 269 or lower, then you have to do an extensive update in several steps. You find the exact instructions as pdf in the right column. (Zarenbourg Update) Otherwise, proceed the following:

Download the latest firmware from the column on the right. Unzip and load the files onto an SD card. Make sure the SD is formatted in FAT32, otherwise Zarenbourg won't read from the card. Insert it into Zarenbourg and power on the device.

Zarenbourgs LEDs will now blink rapidly for about a minute. DO NOT TOUCH THE INSTRUMENT during the update procedure: do not press any key or button and don't move any of the knobs!

When the LEDs haven't moved for 20 seconds, switch off Zarenbourg, but do not use any of the controls or keys yet. Remove the SD and turn on Zarenbourg again.

The update is now finished, you may continue playing your instrument.


Where can I find the download section?

Please look at the right column of this page. You will find all the available tools and documentation right there.


Is it possible to mute the speakers and only have the output signal on the cable?

Insert a headphones adapter or an unconnected 6,3mm jack into the headphones out. Then the speakers will be muted, but there will still be an audible signal on the cable.


The white keys have a different velocity than the black keys, although they are pressed equally hard.

This bug can be fixed by installing the newest keyboard controller version (Zarenbourg KBC V1.18). Please refer to the point on top of this page on how to perform an update. Or download the PDF document "Zarenbourg Update". V1.18 is used for TP40 keybed. V 1.17 is used for the older TP100 keybed and here the black keys are louder.


Zarenbourg froze while I played!

Please update Zarenbourg following the method listed above. In most cases, this is a bug from earlier operating systems which has been fixed.

If the LEDs are static and Zarenbourg does not react to anything, even after a few reboots, please contact the dealer where you've bought your instrument. If your device is out of warranty, please use the button of the end of this page.


My device isn't recognized via USB.

Make sure that your device is connected to your computer directly and not through a hub.

Use the rear USB, not front USB connection.

Disconnect all other USB devices from your computer which aren't needed at the moment.

Change the USB cable or try from a different computer.

On Mac: Click on About this Mac in the Apple menu. Select System Report. Go to the Hardware dropdown menu on the left and unfold it. Select USB. Check if your device is listed there.

On Windows: Press the Win key+R. Enter devmgmt.msc and press OK. Check if your device is listed there. If it shows up as an "Unknown Device" and if there's a black and yellow warning sign, deinstall the driver. Then unplug the instrument, reboot your machine and plug it back in.


Can I add my own samples to Zarenbourg?

User samples cannot be loaded into Zarenbourg. You can only load the Factory samples into Zarenbourg. These files are available at the download section at the column on the right side of this page.


Which footswitch and expression pedals can I use with my device?

Any sustain pedal with a 6,3mm jack that closes the contact when being pressed should work. Our recommendation is a Fatar/Studiologic VFP1/10. Only use a single pedal, dual pedals won't work.

For the swell / continuous pedal, we recommend using a Fatar/Studiologic VP-27. Otherwise, other 10k maximum resistance expression/swell pedals should work, too.

For both sustain and continuous, pedals compatible with Fatar, Roland, Moog, Kurzweil, M-Audio should be working as well.

The Korg/Yamaha models may not work though.


Are the outputs from my device balanced or unbalanced?

This device has unbalanced outputs. We recommend using it with unbalanced cables.


Does my device send audio via its USB connection?

No. This device only sends and receives MIDI via USB. Transferring audio or files isn't possible.


How can I tell whether my Zarenbourg has the Fatar TP100 or TP40 keybed?

Please check your serial number. If it starts with 15 or lower and ends with 269 or lower, your Zarenbourg is equipped with a TP100. In that case, you need to follow a special procedure when updating your Zarenbourg. You find the exact instructions including photos as pdf in the right column. (Zarenbourg Update)

Otherwise, your instrument is equipped with a TP40 keybed.


Are there additional festures of Zarenbourg which are not listed in the manual?

Press and hold one of the following buttons while powering up Zarenbourg. This unlocks the following features:

P: allow saving of preset locations

C: disable transmission of controllers

Stereo: don’t mute speakers when headphone is inserted

Hold: Local off

Keep in mind that only one of these buttons should be pressed during startup. The selected function is only available until the next boot.


I need spare parts for my device, where can I get them?

You can obtain them from us directly. Please use the button below to contact us.


I think I have to send my device in, how do I proceed? What do I have to do when I send my unit to Waldorf from outside the European Union?

First, make sure you've tried all the procedures above that are related to your issue.

If nothing helps and your device is still covered by warranty, please contact the retailer where this device has been bought.

All our devices come with 2 years of warranty. Depending on local law, some retailers only cover 1 year of warranty service. If your device has been bought more than one but less than two years ago, and your dealer refuses to do a warranty service repair, please contact the distributor for your area. You will find a list of them here: https://waldorfmusic.com/en/international-distributors

If your device is out of warranty, please use the button below. Please give a precise description of the error. If it's really necessary to send your unit in, we will issue an RMA form.

Wrap up your device savely. Ensure that it's padded at least 5cm/2inches in ALL directions all around. Use a sturdy cardboard box and parcel tape. Do not use gaffers tape as this often comes loose during transport.

Fill out the RMA form on your computer. Print it out, sign it and put it INSIDE the box. We reserve the right to refuse working on devices which come with no error description.

IMPORTANT: When sending in your device from outside the EU

All packages must have a proforma invoice stuck on the OUTSIDE of the box. This is important for the customs duty. The contents of the parcel must be named and described exactly on the invoice. Also with declaration of the date of purchase and condition of the unit.

We would recommend to describe your device as defective and mark the contents of the parcel at a total value of 25€ or less. Otherwise, there will be extra fees (tax) from customs duties which we must pass onto you. No tax will be charged for goods with a value less than 25 €. Keep in mind that in case the parcel gets lost, the insurance of the post service (if applicable) will only refund the value marked in the declaration.

If the above points are not considered, please be aware that we must charge you the extra costs which arise through customs duty for storage and the additional handling etc. This would be an amount between 60 - 100 Euro.


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