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Waldorf Edition 2(LE)

Waldorf Edition 2 and 2 LE

FAQ

How can I download or reinstall Waldorf Edition 2?

Please check first if your Waldorf Edition is v1 or v2.

The older Waldorf Edition 1 can be recognized by the following criteria:

  • has been bought in 2014 or earlier

  • boxed version has a mostly blue and grey cover

  • serial number starts with with FV... or consists just of numbers

If you have a Waldorf Edition 1, we strongly recommend going for our update, which is available here.

If you have a Waldorf Edition 2, please use the Contact button below and send us your serial number along with a proof of purchase. We will hand you out a new code then.


My device came with a coupon code for Waldorf Edition 2 LE, but the code cannot be redeemed in myWaldorf!

We changed our registration service a while ago. Products which have been delivered before come with a coupon code that doesn't work anymore. Please send us the code that doesn't work and we'll issue you a new one.


I purchased my software, how do I proceed? Where is my download?

You should have received a coupon code from our online shop or your retailer. The code needs to be entered in myWaldorf.

Log in with your account, if you don't have one, create it. Go to https://waldorfmusic.com/en/coupon-redemption and enter your coupon code. Enter your coupon code in full, with all characters.

Then the system should hand you a download link for a new installation and an activation key.

Download and install the software. Then open your DAW, call up the plugin and insert the activation info. In some cases, the key needs to be typed in by hand and copypasting doesn't work. If the activation doesn't work, try it from another DAW or use an account with admin rights.

If something doesn't work, please look through the advices on this page.


What sort of licensing is used with the software? Do I need an eLicenser?

Our software does not need an eLicenser anymore. It's not possible to reinstall a product using an eLicenser. Please see below on how to convert to a new license.

Currently we use a software based registration system which does not require a dongle. With one purchased license, you can install and use the software on up to 3 computers simultaneously.


I can’t install your software on my Mac! The file I’ve downloaded isn’t executable, my system tells me that the software isn’t from a verified author.

Right-click the package you’ve downloaded, go on Open with and choose the standard installation program. Now click on Open in the next pop-up and the installation will start.


I can't login to MyWaldorf anymore!

In Dec 2016 we did a system change to our database. Some accounts which have been created before cannot be accessed anymore. Please keep in mind that you need to login with your user name, not your email address! You can also try using the Forgot your password option.

If all of that fails, please just create a new account. You can get hold of your old software again by going to eLicenser conversion in MyWaldorf and entering the serial number(s) starting with 0240-XXXX.... After that, a download link and activation code for a new installation will be displayed under My Software in MyWaldorf.


What can I do in general if I encounter a problem with my software?

Please update your software. You may possibly have an elder version installed. In most cases, the error has been removed during one of the last updates.

Login to your myWaldorf account and go to My Software. Download and install the newest software and activate it with the code provided there.

If your software is still running on an eLicenser, please use the eLicenser license number, starting with 0240-... :

  • Login to your myWaldorf account, if you don't have one, create it.

  • Go to the eLicenser conversion and enter the number starting with 0240-... there. You will be given a download link and activation code for a new installation then.


I have purchased the Waldorf Edition 2 before December 2016. Now I want to install the software again, but the eLicenser registration process does not work.

We switched to a new license system. Your old license must be converted by our support team. Please use the support request form and include your old serial number plus a copy of the original invoice. We will send you a new coupon code that works with the current registration system.


The validation / activation process of my plugin fails.

Please load the plugin in another DAW. Activate it there and then load it again from the DAW that you normally use.

Type in the activation info by hand, do not copypaste.


Where can I find the manual?

Your software manual as a .pdf file can be found in the install directory on your computer or as pdf in the right column.


D-Pole does not show up in my list of plug-ins!

D-Pole is an effect, not an instrument by itself. Please check your effect / FX plugin section, D-Pole should show up there.


Why does Ableton Live not recognize my plugin?

Please reinstall your plugin and make sure to install the vst2 version. Ableton Live does not work with vst3.

Also, please refer to this site.


I want to sell my software license to someone else, is that possible and how do I do that?

A license transfer is possible.

Make sure that your license is on our current system. This is the case when your license shows up in myWaldorf at My Software.

Sell your license to another person. After the sale, send a message using the support form. Your message must contain:

  • which software you want to transfer,

  • the e-mail address that has been used to register the license on you and

  • the e-mail address and name from the person who now owns the license.

We will check if everything is OK and then transfer the license to the new owner.


Contact Support