Where can I get this product?
We are incredibly sorry, but this product isn't manufactured anymore. No new units will be made and we do not have any of them left in stock. Warranty service and support will still be continued at normal terms and conditions.
My device came with a coupon code for Waldorf Edition 2 LE, but the code cannot be redeemed in myWaldorf!
We changed our registration service a while ago. Products which have been delivered before come with a coupon code that doesn't work anymore. Please send us the code that doesn't work and we'll issue you a new one.
Where can I find the download section?
Please look at the right column of this page. You will find all the available tools and documentation right there.
Does the 2-pole support stereo mode?
No. The 2-pole is a monophonic filter module. Incoming signals wil be merged to mono.
I want to use my 2-pole as a guitar effect, can I use a standard guitar FX power supply?
No! These power supplies have the wrong polarity and the wrong voltage. Plugging one of these in will damage your 2-pole and will render it inoperable. We recommend to use the provided 12V power supply.
Where can I find the Settings menu?
What's the filter slope of 2-pole?
As the name says, 2-pole is a two pole filter - so that's 12dB/octave.
Can I cascade two 2-pole for stereo mode?
You may use two 2-pole for stereo signal processing. However, it's not possible to link them together so both have the same parameters at all time.
How can I sync the 2-pole's LFO to an external source?
Sorry, syncing the 2-pole's LFO to something else is not possible.
What are the specification of the power supply?
This device requires a PSU with 500mA (or more), 12V and center positive plug.
Are the outputs from my device balanced or unbalanced?
This device has unbalanced outputs. We recommend using it with unbalanced cables.
The line output signal level on my device is very low or distorted or noisy.
Please contact your dealer. In case your device is out of warranty, please use the support form at the bottom page.
2-pole does not send out any sound unless it's in bypass mode.
In that case, your 2-pole has to be sent in. Please refer to the info at the bottom of this page on about how to proceed.
How can I update 2-pole's firmware?
2-pole is fully analog and does not have any firmware that could be updated.
What are the cylindrical molds in the bottom of the case for?
There was a part planned that could be used to stick this device to another Streichfett, 2-pole or Rocket so it prevented them from drifting apart on a table. However, these parts have never been realised. If you have access to a 3D printer, we encourage you to make some yourself.
I need spare parts for my device, where can I get them?
You can obtain them from us directly. Please use the button below to contact us.
I think I have to send my device in, how do I proceed? What do I have to do when I send my unit to Waldorf from outside the European Union?
First, make sure you've tried all the procedures above that are related to your issue.
If nothing helps and your device is still covered by warranty, please contact the retailer where this device has been bought.
All our devices come with 2 years of warranty. Depending on local law, some retailers only cover 1 year of warranty service. If your device has been bought more than one but less than two years ago, and your dealer refuses to do a warranty service repair, please contact the distributor for your area. You will find a list of them here: https://waldorfmusic.com/en/international-distributors
If your device is out of warranty, please use the button below. Please give a precise description of the error. If it's really necessary to send your unit in, we will issue an RMA form.
Wrap up your device savely. Ensure that it's padded at least 5cm/2inches in ALL directions all around. Use a sturdy cardboard box and parcel tape. Do not use gaffers tape as this often comes loose during transport.
Fill out the RMA form on your computer. Print it out, sign it and put it INSIDE the box. We reserve the right to refuse working on devices which come with no error description.
IMPORTANT: When sending in your device from outside the EU
All packages must have a proforma invoice stuck on the OUTSIDE of the box. This is important for the customs duty. The contents of the parcel must be named and described exactly on the invoice. Also with declaration of the date of purchase and condition of the unit.
We would recommend to describe your device as defective and mark the contents of the parcel at a total value of 25€ or less. Otherwise, there will be extra fees (tax) from customs duties which we must pass onto you. No tax will be charged for goods with a value less than 25 €. Keep in mind that in case the parcel gets lost, the insurance of the post service (if applicable) will only refund the value marked in the declaration.
If the above points are not considered, please be aware that we must charge you the extra costs which arise through customs duty for storage and the additional handling etc. This would be an amount between 60 - 100 Euro.